Personnel and Library Service Complaint Procedure
Criticisms of the library service, librarian, or the library staff shall be handled in the following manner:
Patrons may issue a verbal complaint to the library director. If not satisfied with the outcome, patrons may
then issue a formal written complaint to the library director.
Issues that cannot be resolved by the director (i.e. complaints regarding the director or complaints requiring
serious action) will be forwarded to the Board of Trustees.
Upon review of the complaint, the Board of Trustees will determine whether a special meeting needs to be
called or whether the matter may be handled at the next scheduled library board meeting.
Staff members receiving a complaint will be asked for their explanation of the situation before any
disciplinary action is taken. Action may include but is not limited to verbal or written warnings and dismissal.
The complainant will be informed within 15 days of the Board’s decision and whether further audience from
the complainant will be necessary.